Refund policy
Return & Refund Policy
Last updated: [Date]
We want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
You have 30 calendar days from the date your order is delivered to request a return.
To qualify for a return, your item must meet all of the following conditions:
- Unused and unworn
- In its original condition
- Returned in its original packaging with all included accessories
- Free of scratches, damage, modifications, or signs of use
- Accompanied by proof of purchase (order confirmation or receipt)
Returns that do not meet these conditions may be refused.
How To Start A Return
To request a return, please contact us first at:
Please include:
- Order number
- Full name
- Reason for return
- Photos (if the item is damaged or defective)
Returns sent without prior authorization will not be accepted.
If your request is approved, we will provide return instructions and the return address.
Return Shipping Costs
Unless the item is defective, damaged upon arrival, or we shipped the wrong product, customers are responsible for all return shipping costs.
Original shipping charges are non-refundable.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If you receive:
- a damaged item
- a defective item
- the wrong item
contact us within 7 days of delivery.
Please include clear photos showing the issue.
If approved, we will provide a replacement or a full refund at no additional cost.
Non-Returnable Items
The following items cannot be returned:
- Used products
- Products without original packaging
- Products showing signs of wear or misuse
- Personalized or custom-made products
- Gift cards
- Clearance or final sale items
- Products damaged by improper use
- Items returned without prior authorization
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, simply return your eligible product and place a new order.
European Union 14-Day Cooling-Off Period
If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of delivery without providing a reason.
To qualify, the item must remain:
- unused
- in its original packaging
- in resalable condition
This right does not apply to products that have been used, damaged by the customer, or fall under statutory exceptions.
Refund Process
Once your return is received and inspected, we'll notify you of the approval status.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional processing time.
If more than 15 business days have passed since your refund was approved, please contact us.
Late or Missing Refunds
If you haven't received your refund:
- Check your bank account.
- Contact your credit card provider.
- Contact your bank.
If you've completed these steps and still haven't received your refund, please contact us.
Order Cancellations
Orders may only be canceled before they have been processed or shipped.
Once an order has been shipped, it must follow our standard return process.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
We are not responsible for packages delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer.
Refused Deliveries
If a package is refused or unclaimed and returned to us, any return shipping charges, customs fees, or carrier fees incurred may be deducted from the refund.
Customs Duties & Import Taxes
International orders may be subject to customs duties, VAT, import taxes, or other fees imposed by the destination country.
These charges are the responsibility of the customer and are non-refundable.
Fraud Prevention
To protect our customers, we reserve the right to refuse returns or refunds if fraudulent activity, abuse of our return policy, excessive return patterns, or unauthorized chargebacks are suspected.
Contact Us
If you have any questions regarding returns or refunds, please contact us at:
drunkbutton@gmail.com