Refund policy
Return & Refund Policy
At MoodButton™, we want you to feel confident with your purchase. If for any reason you are not fully satisfied, you may request a return within 30 days of receiving your order, subject to the conditions below.
30-Day Return Eligibility
To qualify for a return, all returned items must meet the following conditions:
- The item must be unused, unopened, and in the same condition in which it was received.
- The product must be returned in its original packaging, including all accessories, inserts, manuals, and protective materials.
- The packaging must show no signs of opening, damage, tampering, or misuse.
- Proof of purchase (such as your order confirmation or receipt) is required.
For hygiene, safety, and quality-control reasons, we reserve the right to refuse returns for products that have been opened, used, damaged, altered, or not returned in their original sealed condition.
How To Request A Return
To initiate a return request, please contact us at:
Please include:
- Your full name
- Order number
- Reason for return
- Photos of the unopened product and packaging (if requested)
If your return is approved, we will provide detailed return instructions, including the return shipping address.
Please note:
- Returns sent without prior authorization will not be accepted.
- Customers are responsible for return shipping costs unless the item arrived defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or if you received the wrong product, contact us within 7 days of delivery at:
We may request photos or additional information to evaluate the issue and provide an appropriate resolution.
Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Products with damaged or missing packaging
- Personalized or custom-made items
- Gift cards
- Final sale or clearance items
- Items returned without authorization
We reserve the right to deny any return that does not comply with this policy.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved:
- Refunds will be issued to the original payment method.
- Please allow up to 10 business days for processing after approval.
- Depending on your bank or payment provider, additional processing time may apply.
Original shipping fees are non-refundable unless otherwise required by applicable consumer protection laws.
Exchanges
We do not offer direct exchanges at this time.
If you wish to order a different item, please place a new order after your return has been approved.
International Returns & Consumer Rights
This policy applies worldwide and is intended to comply with applicable international consumer protection laws.
Nothing in this policy limits any mandatory legal rights that may apply in your country or region, including statutory consumer rights under applicable laws.
For customers located in the European Union, you may have additional legal rights under local consumer protection regulations, including the right to withdraw from certain purchases within 14 days where applicable by law.
Contact Information
For any questions regarding returns, refunds, or your order, please contact: