Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 4–6 business days (excluding weekends and holidays).
Once your order has been processed and shipped, you will receive a confirmation email with tracking information.
Please note that during periods of high demand, holidays, or promotional events, processing times may be slightly extended.
Shipping Times
Estimated delivery times are:
🌍 Worldwide Shipping:
9–12 business days after shipment
Please note that shipping times are estimates only and are not guaranteed.
Delivery times may vary depending on:
- your location,
- customs processing,
- carrier delays,
- weather conditions,
- or other circumstances outside of our control.
Shipping Costs
We currently offer:
✅ Free Standard Shipping on eligible orders
Shipping costs (if applicable) will be displayed at checkout before payment is completed.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
Please allow a few days for tracking updates to appear in the carrier’s system.
Delayed or Lost Packages
If your package is delayed beyond the estimated delivery timeframe, please contact us at:
We will work with the shipping carrier to help locate your package and provide an appropriate solution when applicable.
Mood Button is not responsible for delays caused by:
- customs clearance,
- shipping carriers,
- incorrect shipping information provided by the customer,
- weather disruptions,
- or other external factors beyond our reasonable control.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply for reshipment.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your local government.
These charges are the responsibility of the customer and are not included in the product or shipping price unless otherwise stated.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and include photos of:
- the product,
- packaging,
- and shipping label.
We will review the issue and work toward an appropriate resolution.
Contact Information
For any shipping-related questions, please contact: