Shipping policy

Shipping Policy

Last Updated: August 2026

Thank you for shopping with DrunkMood™. We are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 3–4 business days after payment has been successfully confirmed.

Business days are Monday through Friday and exclude weekends and public holidays.

During periods of high demand, holidays, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information (when available).

Shipping Times

Estimated delivery time after shipment is 11–13 business days.

Total estimated delivery time:

  • Processing: 3–4 Business Days
  • Shipping: 11–13 Business Days
  • Estimated Total: 14–17 Business Days

Please note that delivery times are estimates only and are not guaranteed.

Shipping Delays

Although we work hard to ensure timely delivery, delays may occur due to circumstances beyond our control, including but not limited to:

  • Customs inspections
  • Severe weather conditions
  • Transportation disruptions
  • Carrier delays
  • Public holidays
  • High shipping volume
  • Natural disasters
  • Government actions
  • Incorrect shipping information provided by the customer

DrunkMood™ is not responsible for delays caused by shipping carriers or customs authorities.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided, we cannot guarantee successful delivery.

If an order is returned to us due to an incorrect address, refusal of delivery, or failure to collect the package, the customer may be responsible for additional shipping costs before the order can be reshipped.

Order Tracking

Once your order has shipped, you will receive a tracking number by email (when available).

Tracking updates are provided directly by the shipping carrier.

Please allow 2–5 business days after shipment for tracking information to become active.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the purchase price or shipping cost unless otherwise stated.

We are unable to estimate or control these fees.

Lost or Stolen Packages

Once an order has been marked as Delivered by the shipping carrier, it is considered successfully delivered.

DrunkMood™ is not responsible for packages that are lost, stolen, or misplaced after confirmed delivery.

If you believe your package was stolen after delivery, we recommend contacting the shipping carrier and your local authorities.

Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged packaging
  • Clear photos of the damaged product

We will review your claim and determine the appropriate solution.

Multiple Shipments

Depending on inventory availability or warehouse location, your order may arrive in multiple shipments.

If this occurs, you will receive separate tracking information for each shipment when available.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: banner.bruce2589@gmail.com

We typically respond within 24–48 business hours.